Managed IT services offer a ton of benefits to businesses. The emerging trend is that most small businesses that lack the financial power to run IT departments rely on outsourcing.
Managed IT services are rendered by a managed service provider. These service providers cater to a myriad of company needs such as setting UP IT systems, controlling software installation, maintenance of physical hardware, and others. These services are key to the continued operation of any business or institution.
Thanks to the critical nature of IT service businesses must always be on the lookout for quality managed services providers. Keep on reading to learn how to identify a quality managed IT services provider.
What is IT Outsourcing?
Outsourcing refers to the practice of letting third-party IT companies manage all the IT services in businesses or institutions. This happens in a situation where an institution lacks the necessary manpower or resources to handle the IT department.
The best Phoenix managed service provider can handle plenty of services such as purchasing and installation of hardware, software, and maintenance of IT components.
Here are the 8 things to look for when shopping for a managed IT services provider:
1. Must Provider 24 Hour Customer Support
When IT outsourcing, choose a service provider that has been tested and proven to be available. Although most businesses do not operate around the clock, computer systems run around the clock. For this reason, it is important to deal with a service provider that is available for calls and support 24 hours a day.
2. Should Have a Disaster Recovery Plan
One of the major problems that businesses face is the threat of data loss. The instances of data getting lost or hardware developing problems call for backup and recovery plans. When shopping for the managed service provider in Phoenix always ask to know what the company would do in case there is data loss.
3. Must Provide Daily Backups and Cloud
Cloud backups are one of the ways that service providers ensure that data is secured. In case of anything involving data theft or internal accidents such as fires, it is easy to recover vital data. This is one of the major benefits of outsourcing IT services. If IT services are outsourced, backups should be guaranteed.
4. Security Testing and Drills
Security threats are a big problem for all businesses in the modern world. A business and other institutions are exposed to the threats of cyberattacks. These threats can be neutralized in various ways. The best-managed service provider in Phoenix offers several security tests and drills to prepare the institutions.
Without security tests, employees are usually reluctant and unprepared to deal with phishing attacks and other threats. This is a reason why all businesses should ask questions about security testing when shopping for managed service providers.
5. Should Offer Regular Maintenance
There is no point in hiring a managed IT services provider that does not really manage the IT resources. The best-managed services Phoenix IT outsourcing companies ensure that they check what is happening on the ground. Such companies will visit the office to see that all the hardware and software are in the right shape.
With the maintenance offered by the managed service provider in Phoenix, it is possible to detect problems early and deal with them before they advance.
6. Should Have Reasonable Pricing
The pricing of managed IT services should play a role in your decision-making. There are many IT outsourcing companies out there but the best ones are those that offer quality for money. Do not choose the cheapest nor the most expensive. Look for one that offers quality for money.
7. Third-Party Vendor Partnership
The other important service that IT outsourcing companies should offer is third-party linkage. When purchasing IT components, third-party companies can be expensive. The right Phoenix IT outsourcing company must be in a position to assist in negotiating for such products through its partnerships with other vendors.
8. Should Be Willing to Share IT EXperience
Most importantly, the IT outsourcing expert servicing a company’s IT department must be willing to share expertise and experience. The IT outsourcing services company must be willing to come in and train in-house IT staff on new technologies. They must give employees the skills necessary to run the systems.
Obtaining Managed Service Provider in Phoenix
The management of IT services is a huge task that requires goodwill between you and the IT outsourcing company. When you go shopping for managed services provider, you must think well about IT outsourcing pros and cons. Weigh the positives and negatives of each company before making a decision.
At Techtopia, we have a proven track record as one of the best-managed service providers in Phoenix. Our long-standing relationship with the leading firms in phoenix is a testament to our services. If you are interested in our services, get in touch with us by filling our contact form.