Privacy Policy

01 Information We Collect

We collect information you voluntarily provide when you fill out a form, request a free technology audit, call our office, or communicate with us through our website chat. This includes:

• Full name
• Business name
• Email address
• Phone number
• Business address or service location
• Details about your technology needs or questions submitted through our forms or chat

We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and time spent on pages, through cookies and standard server logs.

02 How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Schedule and confirm free technology audit appointments
• Send appointment reminders and follow-up communications
• Send promotional information about Techtopia's services (only with your consent)
• Improve our website and service offerings
• Comply with applicable legal obligations

We do not sell your personal information to third parties for their marketing purposes.

03 SMS Communications & Consent

The types of SMS messages we may send include:

• Transactional / Informational: Appointment confirmations, booking reminders, and follow-up messages related to your technology audit or service inquiry.
• Promotional / Marketing: Updates about Techtopia's services, special offers, and technology resources relevant to your business.

Consent is not a condition of purchase. You are not required to consent to SMS communications in order to receive services from Techtopia.

Opting Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.

Message Frequency: Message frequency varies based on your interactions with us. You may receive appointment reminders, follow-up messages, or periodic promotional messages.

Help: For help or more information, reply HELP to any message or contact us at [email protected] or call (602) 960-4746.

We do not share your phone number with third parties for their own marketing purposes. SMS consent is collected and stored separately from other personal data and is not shared or sold.

04 How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party platforms (such as our CRM, calendar scheduling, and SMS delivery providers) that assist us in operating our business. These providers are contractually obligated to protect your data and may only use it to provide services on our behalf.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change.

05 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business relationship with you, or comply with applicable legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

06 Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to certain legal exceptions
• Opt out of marketing SMS or email communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe.

07 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

We may use analytics tools such as Google Analytics to gather aggregated, non-personally identifiable data about site usage.

08 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately at [email protected].

09 Children's Privacy

Our website and services are intended for business owners and professionals. We do not knowingly collect personal information from individuals under the age of 13. If we learn that we have inadvertently collected information from a minor, we will delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: